Information Technology Services
Cybersecurity
Assessment & Data Analysis
Assessment & Data Analysis
- Penetration Testing
We conduct security audits to identify vulnerabilities in systems, applications, and networks. A detailed report is provided with recommendations to mitigate risks and strengthen the infrastructure with security solutions. - Cybersecurity Awareness for Users
We offer customized training for employees, focusing on the identification of threats such as phishing, malware, and other social engineering techniques. Our goal is to foster a security culture within the organization. - Cybersecurity Assessment
We carry out a systematic risk assessment to identify, evaluate, and prioritize threats and vulnerabilities in your organization's IT environment. - Antivirus and XDR Management
We manage SIEM systems and antivirus consoles, ensuring proper configuration, updates, and monitoring to guarantee the protection of your devices and networks. - Products Licensing
We provide guidance on the management and acquisition of antivirus and technology suite software licenses, ensuring regulatory compliance and cost efficiency.
Assessment & Data Analysis
Assessment & Data Analysis
Assessment & Data Analysis
- Data Integration
We provide data collection, cleaning, and analysis services to help businesses make informed decisions. We use modern tools to generate reports and visualizations that drive business growth. - SQL Server Management and Maintenance Plans
We offer specialized services in the configuration, optimization, and management of SQL Server databases. We design maintenance plans that include backups, updates, monitoring, and performance tuning. Additionally, we provide support for MySQL and PostgreSQL. - Advanced Power BI Visualizations Development
We create customized and advanced visualizations in Power BI, presenting key results to executives to facilitate decision-making. - Comprehensive Audit Report: A detailed document outlining findings, risks, and recommended actions.
- Executive Summary: A concise overview for senior management, focusing on critical issues and suggested improvements.
- Actionable Recommendations: Specific, prioritized steps to address vulnerabilities, inefficiencies, and compliance gaps.
- Roadmap for Improvement: A strategic plan for enhancing the company's information technology infrastructure over the short and long term.
Infrastructure Operations
Assessment & Data Analysis
Infrastructure Operations
- Legacy Server Migrations to New Windows Server Versions
We manage the transition from outdated servers to modern versions of Windows Server, minimizing downtime and ensuring compatibility with current standards. - Virtualization with Hyper-V and VMware
We implement virtualization solutions to optimize resource usage, improve scalability, and reduce operational costs. - Monitoring with Zabbix and Nagios
We configure and manage monitoring systems to ensure operational continuity, detect failures, and optimize infrastructure performance. - Backup Management
We implement secure and reliable backup security solutions tailored to each client's needs. We conduct regular tests to ensure data integrity and effective recovery. - Infrastructure Management: Managing servers, databases, and network systems to ensure they run efficiently. This includes regular maintenance, upgrades, and troubleshooting.
- Incident Management: Responding to incidents, such as system outages or performance degradation, ensuring they are addressed promptly and efficiently.
- Performance Monitoring: Monitoring key systems (servers, applications, network devices) to ensure uptime, performance, and security.
- Backup and Disaster Recovery: Ensuring that backup solutions are in place and disaster recovery procedures are well-defined and regularly tested.
- System Optimization: Continuously improving infrastructure, applications, and workflows to improve performance and reduce downtime.
IT Management
IT Support Level 1 & 2
Infrastructure Operations
- IT Strategy & Planning: Developing long-term IT strategies to align with business objectives, ensuring the IT infrastructure supports business growth.
- Budget & Resource Management: Allocating resources, managing IT budgets, and ensuring cost-efficient operation of the IT department.
- Vendor Management: Managing relationships with external vendors and ensuring that contracted services, such as cloud hosting or software solutions, meet service-level agreements (SLAs).
- Team Leadership: Overseeing information technology staff, ensuring effective communication, training, and performance reviews to maintain a high standard of service delivery.
- Compliance & Security: Ensuring that IT operations comply with relevant regulations, implementing security protocols, and ensuring proper data protection.
- IT Management Consulting
We provide specialized consulting services to optimize IT management, enhancing processes, resources, and alignment with business objectives.
IT Support Level 1 & 2
IT Support Level 1 & 2
IT Support Level 1 & 2
- Issue Diagnosis: Identifying and troubleshooting simple technical issues such as login problems, software installation errors, and network connectivity issues.
- Basic Troubleshooting: Providing first-tier it support for hardware and software issues, guiding users through common solutions (e.g., restarting systems, checking cables, or verifying settings).
- Ticketing System: Logging and tracking issues in the helpdesk system, escalating unresolved issues to Level 2 support.
- Customer Service: Offering courteous, professional communication while assisting customers, ensuring a positive user experience.
- Knowledge Base Use: Using predefined scripts, knowledge bases, and FAQs to resolve common issues quickly.
- Advanced Troubleshooting: Resolving complex issues related to applications, operating systems, and network configurations.
- Root Cause Analysis: Diagnosing and resolving problems that require detailed analysis, such as system crashes, network disruptions, or software bugs.
- System Configuration: Assisting with system or software configuration changes that cannot be resolved by L1 support.
- Collaboration with Development Teams: Working with developers and other technical staff to resolve application-specific or infrastructure-related problems.
- Escalation Management: If necessary, escalating issues to Level 3 support or development teams while providing temporary solutions where possible.
- Proactive Monitoring: Identifying recurring issues and recommending long-term solutions to improve system stability.
Upcoming
IT Support Level 1 & 2
IT Support Level 1 & 2
- GDPR (General Data Protection Regulation)
We advise companies on GDPR compliance, including risk assessment, implementation of technical and organizational measures, and staff training to ensure the protection of personal data. - ENS (National Security Framework)
We provide services to help organizations implement and comply with the ENS, assisting in the protection of digital assets in accordance with regulatory standards. - ISO 27001
We guide companies in the implementation of an Information Security Management System (ISMS) based on ISO 27001, covering everything from the initial assessment to final certification of information technology.